Delete Your Hingr Account

Last updated: November 10, 2026

You can delete your Hingr account and all of its data at any time. There are two ways.

In the app — instant

Open Hingr and sign in.
Tap your avatar (your picture or initials, at the top right of every tab) to open your account, then Settings.
Scroll to the bottom and tap Delete account.
Confirm with your password (or the confirmation word, DELETE, if you sign in with Google or Apple).

On the website it is the same: Settings from your avatar, then Delete account. If your account belongs to no team yet, or your team's plan has ended, Delete account is on the screen the app holds you on, under Sign out.

The account is removed from the service at once. If you own a subscription it is cancelled first, together with any extra storage, effective immediately: any time left on your paid plan or extra storage is not refunded. If the payment processor cannot confirm the cancellation, nothing is deleted and the app tells you why, so you are never left paying for an account that no longer exists. Copies of the data in our backups are overwritten within 30 days.

Without the app — by email

If you have uninstalled the app or cannot sign in, email contact@hingr.ai with the subject "Delete my Hingr account" from the email address on the account. We will confirm it is you, delete the account, and reply to say it is done — within 30 days, usually much sooner.

What is deleted

Your account, name, email, username, password and two-factor settings
Every sign-in session on every device
Your Assist conversations, code checks and wiring plans, and your answer about AI processing
Favourites, recent lookups and store picks
If you own a team: its sites, buildings and doors, its inspections and tasks, and their photos, floor plans, signatures and reports
Your notifications, your signing profile and your membership of any team
Your subscription and its invoices (after cancellation)
Offline device cards stored on your phone, the next time the app opens

Photos and voice recordings you sent to Assist, Snap & ID and voice were never stored, so there is nothing to delete.

What is kept

A record that your email address has already used its one free trial, so a second account cannot get another. It holds no other information about you.
Invoices that tax and accounting law require us to retain, held by our payment processor and our accounts, not in the app.
A log line that the account was deleted, with its email address, for 365 days.
Anonymous usage counts that cannot be tied back to you.
Backup copies, for up to 30 days, after which they are overwritten.
What other companies hold in their own copies of work you handed over to them, or that they handed over to you and you accepted: those inspections are theirs and stay with them.

If you own a team

Deleting the owner's account dissolves the team: every member is told, loses access to the plan, and keeps their own account so they can join another team or start their own. It also deletes the team's Door Inspections records: its sites, buildings, doors, inspections, photos, floor plans, signatures and reports, and it ends every share with another company. Inspections that another company has not yet handed over to you are deleted with it, and the other company is told first. If you want the team to continue without you, contact us first and we will help transfer it.

If you are a member of a team

Deleting your own account takes you off the team and gives the inspections and tasks assigned to you back to the team's manager. The team keeps the inspection records you made, under the name they carry.