Everything about the app, the trial, teams and your data. Not here? Ask us — a person replies within one business day.
Android phones and tablets, from Google Play, and iPhone — coming soon to the App Store; until then use the web portal in Safari.
Create your team and you get 7 days of every feature, with room for up to 10 people, and nothing to enter — no card. When it ends, the app shows the plans and you pick one. A technician who joins an existing team is covered by that team's plan and has no trial of their own.
Yes. Sign up with an email and password, or continue with Google. You can add a username to sign in with, and turn on two-factor authentication with an authenticator app from Settings.
An 8-character code in the form XXXX-XXXX that a manager finds on the Team screen. A technician enters it once to join. Managers can regenerate it at any time and the old code stops working.
Controllers, readers, locks, electric strikes, power supplies, request-to-exit devices, intercoms, cameras, biometrics, panic bars, closers, pedestals, enclosures and batteries, from makers such as Mercury, HID, Schlage, Von Duprin, HES, Altronix, Axis, Bosch, Avigilon, Salto, Gallagher, dormakaba, Brivo, LenelS2, Genetec and Verkada. Hingr is not affiliated with or endorsed by the manufacturers named. Always follow the manufacturer's official documentation.
Treat them as a knowledgeable second opinion. Assist answers technical questions in its own words, and it does not search the open web. AI answers can be wrong: always follow the manufacturer's official documentation.
Ask Assist anyway — it can still help with a general question, and you can describe the device in your message. You can also report a missing or incorrect device from any card with Report a correction, and our team adds to the catalogue continually.
It reads what is printed on the device, so a visible model number gives a confident match and the card opens. Where the label is missing or the item has a descriptive name — a pedestal, a generic part — it offers the closest candidates and you pick. Tap Not this one when it is wrong; the correction is recorded.
Yes. Tap the microphone and your words appear as you speak, ready to send. Or start voice mode from the Assist box: it listens, sends your question when you pause, reads the answer aloud and listens again, hands-free while the app is open. Turn on voice replies to have typed questions answered aloud too.
Per person per day: 50 AI questions, 50 photo or voice actions and 100 spoken replies. Browsing device cards, the libraries and the store is free and never counts; a wiring plan counts as a question and costs 2 credits. Each team also has monthly credits that come with the plan, shared by everyone on it (a question or a voice answer uses 1 credit, a photo or a wiring plan 2, an inspection door 1); the owner is told at 75%, 90% and 100% and can see the balance on the Billing screen at any time.
The device catalogue can. Turn on Offline device cards in Settings and your last 20 lookups stay on the phone, served with a saved-copy label whenever there is no connection. Anything that talks to the AI needs a connection.
Every plan includes every feature: AI troubleshooting by text or photo, plus voice in the mobile app; device cards with wiring, install notes, common issues and manuals; site wiring plans with diagram, print and PDF; Snap & ID to identify hardware and review installs from a photo; a code reference (NFPA 101, NFPA 80, NFPA 70, IBC, ADA) with the section cited; guided help on access control platforms; door inspections with findings, photos, floor plans and a PDF report; repair tasks with four priorities; a calendar of deadlines and inspections, by day, week or month; Locations for sites, buildings and doors; storage for the team's files, from 25 GB on Duo to 1 TB on Enterprise; the Store, with curated tools and supplies and product picks for your devices; sample video tutorials on device cards; manufacturer support contact details on device cards; training libraries and safety tips; web and mobile, in English and Spanish. Plans differ by seats — Duo 2, Team 5, Squad 10, Division 20, Enterprise 40, owner included — and by the team's monthly credits, shared by everyone on it: Duo 1,500 credits a month, Team 5,000, Squad 10,000, Division 20,000, Enterprise 40,000. A question or a voice answer uses 1 credit, a photo or a wiring plan 2, and an inspection door 1, so Duo covers up to 1,500 Assist questions or 750 photos, or a mix of the two. The owner can add a $10 top-up of 300 credits on the web; top-up credits expire at the next reset on the 1st. Every plan includes invite codes, manager and technician roles, apprentice mode and a team usage dashboard. Need more than 40? Talk to us about a custom plan.
Each plan includes storage for the team's inspection and task photos, reports and floor plans: 25 GB on Duo, 100 GB on Team, 200 GB on Squad, 400 GB on Division and 1 TB on Enterprise, 10 GB during the trial. Usage shows how much is used. The team owner can add 100 GB for $10 a month on Billing at app.hingr.ai, up to 20 times; cancelled, it stops at the end of the month paid, and nothing is deleted.
Sign in at app.hingr.ai and choose a plan; you are taken to a secure Creem checkout. The plan is live in the app straight away. Monthly or annual — annual is eleven months' price for twelve.
Yes, from the Billing screen. Upgrades take effect immediately and are prorated. A downgrade below the number of people on the team is refused until seats are freed, so nobody is ever removed by a billing change.
Yes. Cancel from Billing and you keep access until the end of the period you paid for; until then you can also change your mind with Keep my plan. No contracts. See the refund policy for the 14-day money-back window.
The device catalogue stays open — search, wiring, install notes, common issues and the offline export — so nobody at a panel loses the reference they had yesterday. Assist, Snap & ID, diagrams, wiring plans, Learn and the Store need an active plan. There is a 3-day grace period for a payment that fails.
Seats used, the invite code, each member's role, and lookups and sessions per person for the week — with a nudge when someone has been quiet for seven days. Managers can promote, demote, flag apprentices and remove members. Billing belongs to the owner.
No, and no. There are no advertising or analytics SDKs in the app. The only third parties that see anything are the ones needed to run the service — the AI provider that processes your questions and photos, the payment processor, and the email service that sends your verification codes. Details are in the privacy policy.
They are sent to the AI provider to produce the identification or the install review, and are not kept afterwards. The same is true of voice recordings once they are transcribed. A profile photo you add to your account is the exception: it is kept, seen only by you and your team, until you remove it.
Yes, to your account, so you can reopen them. You can end, archive or delete any conversation. They are never shared with other teams.
Both are in Settings. Export my data gives you a copy. Delete account removes everything, cancelling any subscription you own first. If you no longer have the app, use this page.