One card for each device
Type a name, a model number or an alias — the search is forgiving, so LP-4502, LP4502 and Mercury 4502 all land on the same card. On your phone in the field, or in a desktop browser at app.hingr.ai/devices with the wiring table and the documents side by side.
- Wiring terminal by terminal, with wire gauge, distances and protocol notes.
- Install notes, common issues and specs in their own tabs.
- Documents — links to the spec sheet, install manual and wiring diagram on the maker’s official site.
- Sample video tutorials on the device card.
- Manufacturer support contact details — the maker's tech support phone and email, one tap away.
- Generated diagram wherever the wiring allows — pinch to zoom on the phone, share it to a colleague.
- Ask about it starts an Assist session already set to that device.
Hingr is not affiliated with or endorsed by the manufacturers named. Always follow the manufacturer's official documentation.
Troubleshooting, one step at a time
Describe what you are seeing. Assist starts with the quickest, most cost-effective checks, like power and wiring, before anything is replaced, asks what you measure, and keeps to the device you picked. Talk it through hands-free in the mobile app, or type at your desk on the web.
- Voice in, voice out (mobile app) — hands-free mode listens, answers aloud and listens again while your hands are on the meter probes.
- Conversations you can come back to — saved on your account, ended with an outcome, reopened, or handed off to the manufacturer.
- Rate any answer with a thumbs up or down — it goes straight to us.
- Apprentice mode adds the reasoning behind each step for newer technicians.
AI answers can be wrong. 50 AI questions and 50 photo or voice actions per person per day; 100 spoken replies. Browsing device cards, libraries and the store is free and never counts; a wiring plan counts as a question and costs 2 credits.
Point the camera at it
Faded label, painted-over panel, legacy hardware nobody recognises. Take a photo on site with your phone, or upload one on the web, and Hingr reads what is printed on the device, names its best match and opens the card — or offers the closest candidates for you to pick from.
- Identify a controller, reader, strike, lock or power supply from a photo, then jump straight to its wiring.
- Installation review — photograph finished panel wiring and get a checklist: what is good, what needs attention, and what must be fixed before energising.
- Ask a follow-up from the review, already in context.
- Tell it when it is wrong. A correction is one tap; we review corrections and use them to improve recognition.
Photos are processed to produce the answer and are not kept. See the privacy policy.
Cited answers, not opinions
Ask a life-safety or building code question the way you would ask a senior technician — is a maglock allowed on a fire exit?, what is the mounting height for this reader? — and get an answer that names the section it relies on. On site from the phone, or at the desk on the web.
- Standards cited: NFPA 101 (Life Safety Code), NFPA 80 (Fire Doors), NFPA 70 (National Electrical Code), IBC (International Building Code), and ADA accessibility guidelines.
- Life-safety flags where a shortcut would create an egress or fire-door problem.
- Always ends the same way: confirm the wording with the authority having jurisdiction (AHJ). Hingr is a reference, not a stamp.
Guided help for your platform
Adding a door in Genetec, enrolling an OSDP reader in OnGuard, or bringing a sub-panel online in C•CURE 9000. Each platform has its own guided tasks, and answers stay on the platform you picked.
- Platforms: CS Gold · LenelS2 OnGuard · Software House C•CURE 9000 · C•CURE 800/8000 · Genetec Security Center · Avigilon Alta · Brivo Access · Bosch Access Professional Edition · Honeywell Pro-Watch · Gallagher Command Centre · pdk.io · Verkada · Kisi · Paxton Net2.
- Task flows for the jobs technicians do most on each one.
- Answers kept to the platform you are working on, so a Brivo question never gets a Gallagher answer.
- On the phone or the web — at the panel, or at the workstation where the software runs.
Controller to reader to strike
Choose the devices on the job — controller, readers, locks or strikes, power supply — and get a terminal-by-terminal plan between them, with wire specs and a drawn diagram. On the web at app.hingr.ai/devices/wiring-plan the diagram fills the screen: tap a link to see its wiring, then print the plan or save it as a PDF.
- Terminal assignments for both ends of every run: power, Wiegand or OSDP data, REX, door position and fire-alarm inputs.
- Wire gauge, shielding and distance limits pulled from the device data, and DIP switch settings where a device has them.
- Safety notes first: verify power is off, check polarity before energising.
- Share, print or save as a PDF for the crew or the customer's handover pack.
Door inspections, door by door
Walk the building with the phone and record each opening as you reach it; finish the write-up at the desk. When the inspection is approved, the report goes to the customer as a PDF.
- Each door's record — checks, measurements, issues, notes and photos, saved as you go.
- Floor plans — upload a building's plan and its doors are placed on it, by hand or automatically from the room numbers printed on it.
- QR labels printed for the doors, so the next visit finds the right one in a scan.
- Review and approval, then the report sent by email or downloaded as a PDF.
- No signal, no problem (mobile app) — unsent edits and photos stay on the phone until it is back online.
Repairs that get done
Every repair is a task: made from an inspection finding, or by hand for any job. Managers see the team's tasks, assigned or not; technicians see what is assigned to them.
- Four priorities — Low, Medium, High and Critical, with High and Critical in colour on every list.
- A finding's priority carries over to the task made from it.
- Assign, accept or decline, and follow the progress from To do to Done.
- Search and filter by assignee, site and building, due date and priority.
Every deadline on its day
The Calendar in the Hub puts each task with a deadline, and each inspection, on its date, so the day and the week ahead are clear at a glance. Technicians see their own work; managers can see the whole team's.
- Day, week and month views, with one tap back to today.
- Deadlines with a time — a repair due by 3 PM shows as overdue at 3:01 PM, and overdue work stays on today until it is done.
- The Unscheduled list — tasks without a deadline stay in view beside the calendar instead of getting lost.
- A team view for managers — everyone's work, coloured by person, with a filter for one person.
- Reminders at 7 AM for what is due today and tomorrow, a daily note of overdue work, and a notice when a deadline changes.
Every site in one place
The Hub tab holds the Calendar, Inspections, Learn, Locations and Tasks. Locations keeps the customer's sites, their buildings and every door in them, so an inspection or a task starts from the right place.
- Sites and buildings with their addresses and contacts.
- Each building's page — its doors, floors, floor plans, inspections and tasks in tabs.
- A door's history across every inspection it has been in.
Five libraries for the trade
Reference material written for the field, translated on demand, with more than 2,000 safety reminders.
- Training — 10 topics from low-voltage fundamentals and RS-485 to Class 2 and 3 circuits, plus NICET exam prep for Levels I–IV.
- Door Guide — measurements, frames, closers and hardware alignment.
- Keys & Cylinders — master keying, IC cores, restricted keyways, key control.
- Life Safety and ADA — NFPA 80/101, delayed egress, fire door ratings; reach ranges, forces and mounting heights.
The supplies the job needs
Curated tools, cable, hardware and testers chosen for access control, security and door hardware work. Recommendations follow your recent lookups, and a device card shows product picks for that device — on the phone or the web.
- Team picks — pin a product and everyone on the team sees it.
- By category: readers and credentials, locks and maglocks, wire and cable, tools and testers, and more.
- Affiliate links — purchases may earn us a small commission at no cost to you; it helps fund the app. See the disclosure in the privacy policy.
One plan, the whole crew
A company is a team. The subscription owner manages it from the phone or at app.hingr.ai/team; technicians join with an invite code and get everything the plan includes on day one.
- Invite codes in the form XXXX-XXXX, regenerable at any time.
- Roles — manager or technician — plus an apprentice flag for more detailed answers.
- This week's activity — lookups and sessions per person, and a note when someone has been quiet for seven days.
- Seats: 2, 5, 10, 20 or 40; the count includes the owner. One shared balance of credits sized to the plan, and invoices on the web.
- Storage for the team's inspection and task photos, reports and floor plans: from 25 GB on Duo to 1 TB on Enterprise. The owner can add 100 GB for $10 a month on the web; cancelled, it stops at the end of the month paid, and nothing is deleted.
- Refer a company — share your code; when a company you referred subscribes, we will be in touch to thank you.
Built for basements and elevator shafts
The places technicians work are the places phones lose signal. Hingr is designed so the reference you need is still there.
- Offline device cards (mobile app) — turn it on in Settings and your last 20 lookups stay on the phone, served with a saved-copy label when there is no signal.
- Plain-text export of any device card, saved for when you need it.
- Sign in with email or Google (and Apple on iPhone), optional two-factor with an authenticator app and backup codes.
- Sign out everywhere from Settings, on the phone or the web; changing your password does the same.
- Your data, your call — export it or delete your account from Settings at any time.
Hingr at the desk
The same account, team and catalogue in any modern browser — for the office, the estimator and the manager as much as the technician between jobs.
- A layout for a big screen: the wiring table beside the device's documents and support contacts.
- Wiring plans with the diagram full width, ready to print or save as a PDF.
- Inspections, Tasks and Locations on a big screen, for the office that plans the visits and sends the reports.
- Team and billing: members and roles, seats, the invite code, plans, extra storage and invoices.
- English and Spanish from the language button, remembered on your account.
